Privacy Policy

Last updated: 22 January 2026

1. Introduction

At Sophia Maison (“we”, “us”, “our”), we respect and protect the privacy of visitors to this website and users of our services. This Privacy Policy explains how we collect, use, store, and share personal information, and your rights in relation to that information in accordance with the Protection of Personal Information Act (POPIA) 4 of 2013.

By using our website, you agree to the collection and use of your information in accordance with this Policy.

2. Information We Collect

We may collect the following types of personal information when you use our website, contact us, subscribe to newsletters, or place orders:

a. Contact Information
• Name
• Email address
• Phone number
• Billing / shipping address (when ordering)

b. Technical Information
• IP address
• Browser type and version
• Device and operating system
• Pages viewed and time spent

c. Payment Information
• Payment details processed by our payment gateway (e.g., PayFast). We do not store payment card details on our own servers; they are processed by secure third-party providers.

d. Marketing Information
• Email preferences when you opt in to receive newsletters or updates

3. How We Use Your Information

We use personal information for the following purposes:

a. To provide and manage our services
• Process orders and payments
• Communicate with you about your order and account

b. To improve our website and services
• Analyse usage trends and site performance
• Improve user experience

c. Marketing and communications
• Send newsletters (only if you have opted in)
• Provide updates and promotions (you can opt out at any time)

d. Legal obligations
• To comply with legal and regulatory requirements

4. Legal Basis for Processing

We collect, store, and use personal information in accordance with POPIA, which requires that personal information is:
• Processed lawfully and transparently
• Collected for specific, explicit purposes
• Adequate, relevant and not excessive
• Kept secure and confidential

5. Cookies and Tracking Technologies

We may use cookies and similar technologies to collect technical data and improve your experience on our site. Cookies may be used to:
• Remember your preferences
• Analyse how our site is used
• Support site functionality

You can control cookie preferences through your browser settings or via our cookie consent banner where applicable.

6. Sharing Your Personal Information

We will not sell or rent your personal information to third parties. We may share your information with:
• Service providers (e.g., payment processors, email services) to assist with business operations
• Legal authorities if required by law
• Entities involved in order fulfilment such as couriers

All third parties are required to protect personal information in accordance with applicable laws.

7. Data Security and Retention

We take appropriate technical and organisational measures to protect personal information from unauthorised access, loss, or misuse. We retain personal information only as long as necessary for the purposes for which it was collected, or as required by law.

8. Your Rights Under POPIA

Under POPIA, you have certain rights regarding your personal information, including:
• The right to access your personal information
• The right to correct or update inaccurate information
• The right to object to or restrict processing
• The right to have your information deleted in certain circumstances
• The right to withdraw consent where it was given for direct marketing (S99)

To exercise these rights, please contact us using the details below.

9. Children’s Privacy

Our services are intended for individuals aged 18 or older. We do not knowingly collect or process information from children under 18. If we become aware of personal information collected from a child without verified parental consent, we will take steps to remove that information.

10. International Transfers

If data is transferred to service providers outside South Africa, we will ensure appropriate safeguards are in place to protect your information in accordance with applicable law.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

Sophia Maison
Email: Enquiries@sophia-maison.com
Address: 3 Saratoga Way, Edgemead, 7441, South Africa

12. Updates to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect the most recent version. Continued use of the website constitutes acceptance of changes.